Service Manager - Illinois

George E. Booth Co., Inc. is a family‑owned and operated industrial automation sales company dedicated to providing innovative solutions and exceptional customer service. To learn more about our organization, visit www.gebooth.com.

Position Summary:
The Service Manager is responsible for overseeing day‑to‑day service operations in the Chicagoland and surrounding area, with a strong focus on executing large service and project‑based work. This role provides leadership and support for field service technicians, embedded technicians, and the next generation of talent participating in our Flex Tech program. The Service Manager plays a key role in staffing, mentoring, and developing service personnel while ensuring quality execution and customer satisfaction.

This position is based in Indianapolis, with local travel to customer sites as needed during normal business hours. A clean driving record is required. This role offers a competitive compensation plan along with excellent benefits.

Key Responsibilities:

Manage and coordinate daily service operations.

Provide leadership and oversight for large service projects, including planning, staffing, execution, and issue resolution.

Support and manage embedded technicians assigned to customer facilities.

Collaborate with project management, sales, and engineering teams to ensure customer requirements are met.

Assist with staffing, onboarding, and ongoing support for field service technicians.

Actively mentor and develop next‑generation field technicians participating in the Flex Tech program.

Identify staffing needs and support hiring efforts for open service and technical roles.

Monitor workload, resource utilization, and technician availability to meet customer and project demands.

Promote and enforce safety, quality, and company standards across all service activities.

Provide regular updates on service performance, project status, and operational challenges.

Foster a positive, team‑oriented culture focused on development, accountability, and continuous improvement.

Qualifications & Requirements:

High school diploma or equivalent required; technical degree or continued education preferred.

10+ years of experience in field service, industrial automation, or technical project execution.

Prior experience leading or coordinating technicians or service teams strongly preferred.

Strong understanding of industrial automation, instrumentation, controls, or related service environments.

Excellent communication skills with the ability to work effectively with customers, technicians, and internal teams.

Strong organizational and problem‑solving skills with attention to detail.

Ability to manage multiple priorities and support both short‑term service needs and long‑term projects.

Willingness to work overtime as business needs arise.

Must be willing to travel locally and maintain a clean driving record.

Must be legally authorized to work in the United States.

Full benefits package starting on day one, competitive compensation, PTO and matching 401(k). 

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